Terms & Conditions

Welcome to Lunea.pk. By accessing and using our website, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General Use

• By using our website, you confirm that you are at least 18 years old or accessing under the supervision of a guardian.
• All content, including product descriptions and images, is the property of Lunea and cannot be copied or used without permission.

2. Orders & Payments

• All orders are subject to product availability and confirmation of payment.
• Prices listed on our website are final and inclusive of applicable taxes.
• We reserve the right to cancel or refuse any order due to stock limitations, payment issues, or suspected fraudulent activity.

3. Shipping & Delivery

• We aim to deliver products within the communicated time frame; however, delays may occur due to courier or unforeseen circumstances.
• Shipping charges (if any) are mentioned at checkout. Free shipping offers (if applicable) will be displayed on our website.

4. Returns & Replacements

• Only damaged, defective, or incorrect items are eligible for return or replacement.
• Claims must be made within 7 days of delivery with proof (photos/videos).
• For more details, please read our [Return & Exchange Policy].

5. Limitation of Liability

• Lunea will not be held responsible for any allergic reactions, skin sensitivities, or misuse of products. We always recommend a patch test before use.
• Our products are for external use only. Please follow the instructions provided on each product.

6. Privacy Policy

• Your personal data (name, phone number, address) is kept confidential and only used for order processing and customer support.
• We do not sell or share your information with third parties.

7. Amendments

• Lunea reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately once posted on the website.