Frequently Asked Questions (FAQ)

1. What is Lunea?

Lunea is a luxury skincare brand dedicated to creating high-quality serums formulated with powerful ingredients like Vitamin C, Niacinamide, Hyaluronic Acid + B5, and Retinol.

2. Are your products safe for all skin types?

Yes, our serums are crafted with carefully selected ingredients that are suitable for most skin types. However, we always recommend doing a patch test before first use, especially if you have sensitive skin.

3. How do I use the serums?

• Vitamin C Serum: Best used in the morning for brightening and antioxidant protection.
• Niacinamide Serum: Can be used day or night for oil control and even skin tone.
• Hyaluronic Acid + B5 Serum: Use daily for deep hydration.
• Retinol Serum: Apply at night only, followed by a moisturizer.

4. How long does delivery take?

Orders are usually delivered within 2–5 business days in major cities of Pakistan. Delivery times may vary for remote areas.

5. What are the shipping charges?

We offer free shipping on orders above the minimum spend mentioned on our website. Standard delivery charges may apply otherwise, and they are calculated at checkout.

6. What is your return policy?

If your order arrives damaged, defective, or incorrect, you can claim a return within 7 days of delivery. Once approved, we will send a replacement at no extra cost.

7. Can I change or cancel my order after placing it?

If your order hasn’t been shipped yet, you can contact us immediately to update or cancel it. Once shipped, orders cannot be modified.

8. How can I contact Lunea?

You can reach us through:

• Email: support@lunea.pk
• WhatsApp/Phone: 03114057777
  Our team will be happy to assist you.