Return Policy

At Lunea, your trust and satisfaction mean everything to us. We carefully package and ship all products to ensure they reach you in perfect condition. Still, if something goes wrong, we’re here to make it right.

Damaged or Defective Products

• If your order arrives damaged, defective, or incorrect, you can file a claim within 7 days of delivery.
• Please contact our support team with your order number, photos, and a short description of the issue.
• Once your claim is verified, we will send you a replacement product at no extra cost.

Return Guidelines

• Returns are only accepted for items that are damaged, defective, or sent incorrectly.
• Products must be in their original packaging and unused.
• We cannot accept returns for products damaged due to misuse or opened after delivery unless defective.

How to Request a Return

1. Email our support team at info@lunea.pk.
2. Share your order details and photos/videos of the issue.
3. Our team will guide you through the return process.
4. Once approved, we’ll ship your replacement promptly.

Need Assistance?

If you have any questions, feel free to reach us at info@lunea.pk. We’re here to ensure your skincare journey with Lunea is smooth, safe, and worry-free.